Our Promise to You
Every Dormay CocoBowls purchase comes with our 30-Day Happiness Guarantee. If you're not completely satisfied, we'll make it right with a free replacement or full refund.
The Simple Return Journey
Initiate Your Return
Contact our returns team within 30 days of delivery by emailing returns@dormaycocobowls.com with your order number and reason for return. We'll respond within 24 hours with your return authorization.
Package Your Items
Securely pack your coconut bowls in the original packaging if possible. Include all accessories and the return authorization form we provide. For your protection, we recommend using a trackable shipping method.
Ship Your Return
Send your package to our returns center at:
Dormay Returns, 123 Eco Way, Green Valley, CA 90210. Be sure to include your RMA number clearly on the package.
For faster processing, email us your tracking number at returns@dormaycocobowls.com
Receive Your Refund
Once we receive and inspect your return (typically within 3-5 business days), we'll process your refund to the original payment method. You'll receive an email confirmation when completed.
Refund Processing Times
Credit Cards: 3-5 business days
PayPal: 24-48 hours
Bank Transfers: 5-10 business days
Returns Information Center
Our Return Experience in Numbers
Still Have Questions?
Our customer care team is available 7 days a week to assist with any returns or exchanges questions.