Our bowls are premium-grade, crafted from mature coconut shells that have naturally fallen from trees (never harvested prematurely). Each piece undergoes a 14-step artisan process including:

• • 30-day natural drying
• • Hand-sanding to food-safe smoothness
• • Organic coconut oil polishing
• • UV sterilization

The result is a bowl with superior durability (2-3x thicker than average) and a naturally water-resistant finish that maintains its beauty for years.

Absolutely. Our bowls meet FDA and EU food safety standards. We use:

• • No artificial sealants - only organic coconut oil
• • No dyes - all colors are natural
• • No chemical treatments - sterilized with UV light only

Each bowl is naturally antibacterial due to coconut's lauric acid content, making them safer than plastic or ceramic for food storage.

We offer three perfect sizes for every need:

Yes! Our bowls are heat-resistant for normal food temperatures (up to 120°C/250°F). For best results:

• • Microwave: Safe for 2-minute intervals (stir food between heating)
• • Oven: Not recommended for baking
• • Hot liquids: Perfectly safe for soups, teas, and coffee
• • Tip: The bowl will stay warm but won't burn your hands like ceramic

We work directly with organic coconut farms in Sri Lanka and Thailand that practice sustainable agriculture. Our shells are:

• • 100% fallen - never harvested from living trees
• • Aged 12-18 months for optimal hardness
• • Traceable through our Farm-to-Table program

This ethical sourcing creates a secondary income stream for coconut farmers while reducing agricultural waste.

Each bowl is handcrafted by our master artisans using traditional techniques:

1. 1. Selection: Only the densest, most beautiful shells are chosen
2. 2. Cleaning: Natural degreasing with coconut husk fibers
3. 3. Shaping: Hand-carved using non-electric tools
4. 4. Sanding: 3-stage smoothing process
5. 5. Finishing: Organic coconut oil treatment
6. 6. Quality Control: 12-point inspection

The entire process takes 4-6 weeks per bowl, ensuring exceptional quality.

We offer fast, carbon-neutral shipping worldwide:

All orders ship within 24 hours (Mon-Fri) from our eco-friendly warehouses in California and Germany.

Yes! We ship to over 60 countries with fully tracked services:

• • Customs-friendly: All duties/taxes calculated at checkout
• • Eco-packaging: 100% plastic-free and biodegradable
• • Fast processing: Most international orders arrive in 7-10 days
• • Real-time tracking: From our warehouse to your door

Some restrictions apply to certain countries - please check at checkout.

We take extraordinary care with packaging to ensure your bowls arrive safely while maintaining our eco-commitment:

Each package is climate-neutral through our partnership with EcoCart.

We offer a 100% satisfaction guarantee:

• • 30-day returns: Full refund for any reason
• • Free returns: For damaged/defective items
• • Extended holiday returns: Until January 15 for gifts
• • Eco-friendly process: We donate returned bowls to food banks

To initiate a return, please contact our customer care team at support@dormaycocobowls.com.

Yes! Our Lifetime Craftsmanship Warranty covers:

• • Structural defects: Cracks or splits from normal use
• • Material flaws: Issues with the coconut shell
• • Workmanship: Problems from the crafting process

What's not covered: Damage from misuse, extreme temperatures, or improper care. For warranty claims, please email photos of the issue to warranty@dormaycocobowls.com.

We replace damaged items immediately at no cost to you:

1. 1. Photograph the damage and packaging
2. 2. Email support@dormaycocobowls.com within 7 days
3. 3. Receive a replacement via express shipping

In rare cases where a replacement isn't possible, we'll issue a full refund plus a 20% discount on your next order.

With proper care, your bowl will develop a beautiful patina over time:

Avoid prolonged soaking or harsh detergents. Over time, your bowl will develop a richer color and smoother feel.